- 3.1Is there a free trial?
- Yes. Every plan includes a 14-day free trial. You won't be charged until the trial ends, and you can cancel at any time from the Shopify admin.
- 3.2Which plan do I need?
- If you're on a standard Shopify plan, Lite is the only option and gives you post-checkout pickup point selection. If you're on Shopify Plus and want pickup points to appear inside checkout on the shipping step, choose Pro. Enterprise is for Plus stores that want a dedicated engineer, SLAs, and direct influence on what we build next.
- 3.3What does "in-checkout" vs. "after-checkout" mean?
- After-checkout (Lite) means the buyer picks their pickup point on the Thank You page right after placing the order. In-checkout (Pro / Enterprise) means the picker appears as a shipping option inside Shopify Checkout itself, before payment. In-checkout is only available on Shopify Plus because it uses Checkout Extensibility.
- 3.4Do I need the Carrier Service API for pickup points in checkout?
- No. Atlas doesn't use the Carrier Service API (carrier-calculated shipping), an older technology some carrier apps rely on. In-checkout pickup point selection is built on Checkout Extensibility, which Shopify offers only on Shopify Plus, so enabling carrier-calculated shipping on another plan doesn't unlock it. Learn more about the difference
- 3.5Can I switch plans later?
- Yes. You can upgrade or downgrade at any time from the Shopify admin, and your new plan takes effect immediately.
- 3.6Are there any per-order, transaction, or volume fees?
- No. The monthly (or yearly) plan price is the only charge. Pickup point data, carrier integrations, and order volume are all included.
- 3.7How does billing work?
- Billing runs through Shopify, every 30 days for monthly plans or once per year for annual plans. Plan prices are set in USD. If your Shopify billing currency is EUR or GBP, Shopify converts the USD price at the current exchange rate, so the exact amount on your invoice can vary as rates change. The EUR and GBP prices on this page are approximate conversions for convenience.
- 3.8Do you offer discounts for annual billing?
- Yes. Paying annually saves 10% on Lite, 14% on Pro, and 17% on Enterprise compared to the monthly price.
- 3.9What if I need a carrier you don't support yet?
- Email us. We integrate new carriers regularly, and the integration is free for the carrier. Enterprise customers get prioritized integration requests.