To help us investigate issues in your store, please invite our team account.
Go to Shopify Admin → Settings → Users and permissions (or Users on Shopify Plus) and invite our support team email:
| Permission | Purpose |
|---|---|
| Orders → View | To debug orders |
| Orders → Manage order information | To debug orders |
| Checkout and customer accounts → View and edit | To verify checkout settings |
| Store settings → Manage settings | To verify store settings |
| Store settings → Shipping and delivery | To verify shipping settings |
| Store settings → Locations | To verify shipping settings |
| Apps → Atlas Pickup Points | To access our app |
| Apps → Shopify Flow | To access Shopify Flow (if needed) |
Please contact us once the invite has been sent.