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FAQ

How do accelerated checkouts work with pickup points?

Accelerated (express) checkouts let buyers pay quickly with Apple Pay, Google Pay, PayPal, or Shop Pay. Their compact payment dialogs don’t show the pickup point selection, so the behavior differs from the regular checkout flow. This page summarizes what to expect on each surface.

#Shop Pay

Shop Pay displays the normal pickup point selection during checkout, as long as Include block in Shop Pay is turned on in the Checkout behavior section of the Pickup point selection block’s settings. It’s off by default, so turn it on if you offer Shop Pay. See Configure the Pickup point selection block.

#Apple Pay, Google Pay, and PayPal buttons at the top of checkout

These are the express checkout buttons shown at the top of the checkout page, above the contact and delivery sections. When a buyer uses one of them and picks a pickup point shipping option, the payment dialog can’t show the pickup point selection. With Block checkout without a selected pickup point turned on (part of checkout blocking):

  1. The buyer selects the pickup point shipping option in the payment dialog and approves the payment.
  2. The payment fails because no pickup point has been selected.
  3. The buyer is shown an error and the pickup point selection widget.
  4. The buyer selects a pickup point, clicks Pay now, and completes the checkout.

The order is placed with a pickup point, but the buyer goes through an extra failed-payment step. Without checkout blocking, the order is placed without a pickup point. See How does checkout blocking work? for details.

Apple Pay can also appear as a payment method in the payment section of checkout. There, the buyer has already chosen the shipping option and pickup point in the delivery section, like with any other payment method.

#Apple Pay, Google Pay, and PayPal on the product and cart pages

Accelerated checkout buttons on the product page, cart page, and cart drawer do not work with pickup point delivery. Shopify returns a payment error that prevents the buyer from completing the checkout. If a pickup point shipping option is listed first in the delivery methods list, this affects all delivery methods, not just pickup point delivery. We have reported this issue to Shopify and are waiting for a fix.

#Our recommendation

For the best buyer experience, hide accelerated checkout buttons outside the checkout page:

  1. On the product page, go to Online Store → Themes → Edit theme, open your product template, select the Buy buttons block, and deselect Show accelerated checkout buttons. See Shopify’s guide to showing or hiding accelerated checkout buttons.
  2. On the cart page and in the cart drawer, the setting depends on your theme. Check your theme’s cart settings, or ask your theme developer.

Buyers can still pay with Apple Pay, Google Pay, or PayPal in checkout, and the pickup point selection works as expected.

If you also want to avoid the extra failed-payment step described above, you can hide the Apple Pay, Google Pay, and PayPal buttons at the top of checkout too, using an app such as HidePay. Buyers can still choose Apple Pay and PayPal in the payment method list, but Google Pay is then no longer offered.