If pickup points suddenly stop loading, check our status page before troubleshooting your configuration: status.atlaspickuppoints.com
The status page shows the current state of the app and any ongoing incidents. It also covers carrier integration status for selected carriers, so you can quickly tell whether a problem with pickup point selection comes from a carrier outage rather than the app or your setup.
#Subscribe to incident notifications
To receive email notifications when we create, update, or resolve incidents:
- Go to status.atlaspickuppoints.com
- In the top right corner, click Get updates
- Enter your email and click Subscribe
- Confirm the subscription in your mailbox
#If the status page shows no incident
An issue on your store is then most likely configuration-related. Start with these guides:
- Pickup points selection does not appear
- Shipping option for pickup points is not visible
- Pickup point details are missing from the orders
If none of them apply, contact our support team with details about your setup.