When you generate a shipping label, your label software or warehouse system (WMS) can error because the selected pickup point is no longer part of the carrier’s network. The carrier rejects the point as invalid, so the label cannot be created for that order.
At checkout, buyers only see the points the carrier reports as available at that moment. The carrier validates the point again when the label is created, and its status can change in the time between the two. So while the error surfaces in your label software, the cause is a change on the carrier’s side, not in Atlas or in the data shown at checkout.
#Why it happens
A buyer selects a pickup point while it is available, but by the time you prepare the order, the carrier has dropped it from its network. This usually happens for one of a few reasons:
- The point is temporarily closed, such as for a holiday.
- A technical issue took it offline.
- It stopped accepting parcels after taking in too many recently.
Because a point’s status can change at any time, the risk grows with the gap between selection and fulfillment. Merchants who handle pre-orders or subscriptions see it most often, since those orders ship against a pickup point chosen weeks or months earlier.
#How to fix an affected order
Reassign the order to a point that is available now:
- Open the order in Shopify Admin → Orders.
- Change the pickup point from the Pickup point app block or the More actions menu. See How to view pickup point details on an order for setup.
- The selector opens on the points nearest the original one, so you can pick the closest available alternative for the buyer.
If you would rather confirm with the buyer, contact them to ask which pickup point they prefer, or ship to their home address instead.