If the shipping option for pickup point delivery is not visible during checkout, the cause is in your Shopify shipping setup. Atlas does not create or hide shipping options. It attaches pickup point selection to existing options defined in your Shopify shipping settings or provided by your shipping app.
Check the following:
- The option exists for the buyer’s destination. In Shopify Admin → Settings → Shipping and delivery, verify the option exists and is active for the relevant shipping zone. If you use a shipping app, check that the app returns the option for the buyer’s destination.
- Rate conditions. A condition on the shipping option, such as a minimum order value or weight, hides it for carts that don’t meet it. This includes a high minimum you may have set to test on a live store.
- Multiple shipping profiles. If the cart contains products from a shipping profile without the option, Shopify may not offer it. See Recommended store settings.
- Multiple locations. Shopify calculates shipping options per fulfillment location, so the option must exist for every location that fulfills the order. See Recommended store settings.
- Rules that hide delivery options. If you hide pickup point delivery for some carts, check that the rule doesn’t hide it for this one. See How to conditionally hide delivery to pickup points.
Once the shipping option is visible during checkout, Atlas displays the pickup point selection for any option assigned to a pickup point configuration. If it doesn’t, see Pickup point selection does not appear.
If the problem persists after checking all of the above, contact our support team with details about your setup.