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FAQ

How to view pickup point details on an order

When an order has a selected pickup point, you can view and change it directly in Shopify Admin or Shopify POS. This article shows where to find the pickup point details in each.

#Shopify Admin

Open the order in Shopify Admin → Orders and select the order you want to check. You can view and change the pickup point in two ways. Both show the full pickup point details (provider, code, address, and additional attributes) and allow you to change the selected pickup point.

#1. Using the app block

To add the app block:

  1. On the order page, find the Blocks section and click + Block
  2. Select Pickup point
  3. Click the pin icon to enable it for all staff

Once added, the pickup point details will be displayed below the shipping method information on every order page.

The app block also has a Refresh order details action. Use it to re-apply the configured pickup point outputs to the order, for example when the configuration changed after the order was created or the order is missing the latest pickup point details.

#2. Using the More actions menu

  1. Click the More actions button
  2. Select Pickup point

#Shopify POS

First, make sure Atlas Pickup Points is enabled in your POS. You can do this in Shopify Admin → Point of Sale → POS Editor → Apps.

Once enabled, open an order in the Orders tab in Shopify POS. The pickup point details (provider, code, address, and additional attributes) will be shown in a dedicated section on the order page. You can also change the selected pickup point from there.