Skip to main content

FAQ

Which carriers require credentials?

Most carriers in Atlas Pickup Points require no configuration. You create a pickup point configuration, select the carrier and country, assign your shipping option, and pickup points appear in the selection right away.

Some carriers connect to your own carrier account instead and ask for credentials when you configure them:

Carrier What the app asks for
Mondial Relay Enseigne (Sign code) and Private Key
Colissimo Account number and password, or an API key
Chronopost Account number and password
PostNL API key
DHL Location Finder API API key
DPD Netherlands Merchant ID (delisId) and password
UPS Locator API Client ID and Client Secret
FedEx API key and Secret key
Sendcloud Public Key and Secret Key, plus carrier selection
ShippyPro API key, plus carrier selection
Seven Senders API Key, plus carrier selection
Instabox Instabox ID and Instabox Secret

You receive these credentials from your carrier. The configuration form in the app explains each field, including where to obtain the value, and validates your credentials when you save. Some carriers also offer carrier-specific options there, such as pickup point type filters.

If you are not sure what your carrier requires, or your credentials fail to validate, contact us with the carrier name and the error message shown in the app.