Atlas Pickup Points works with Shopify’s standard settings, but a few adjustments make pickup point delivery smoother for buyers and your fulfillment. Review the sections that apply to your store.

#Require full name and phone number in checkout

Buyers identify themselves when collecting a parcel, and carriers typically notify them by phone or email when the parcel arrives at the pickup point. To make sure this information is always present on orders:

Go to Shopify Admin → Settings → Checkout
Under Customer information, in the Full name section, select Require first and last name
In the Shipping address phone number section, select Required
Click Save

#Remove leftover pickup point apps and rates

If you previously used another pickup point app or manually created rates like “InPost Locker”:

Remove the old app’s blocks from the checkout configuration in Shopify Admin → Settings → Checkout → Checkout Editor. Another app block that displays a map on the same page can conflict with the pickup point selection.
Remove or reassign manual rates that are not linked to a pickup point configuration. A buyer who selects such a rate places an order without a pickup point.

#If you use multiple shipping profiles

Add the pickup point shipping option to every shipping profile that contains products you ship to pickup points. When a cart mixes products from a profile without the option, Shopify may not offer pickup point delivery for that cart.

#If your store has multiple locations

Shopify calculates shipping rates per fulfillment location. If pickup point shipping options are missing for some orders, verify that the shipping options exist for every location that fulfills those orders, or configure rates to be calculated from your primary location only in Shopify Admin → Settings → Shipping and delivery.

#If you offer accelerated checkouts

Apple Pay, Google Pay, and PayPal buttons on the product and cart pages do not work with pickup point delivery. We recommend disabling them outside checkout. See How do accelerated checkouts work with pickup points? for details and steps.

#If you translate your store

Translated shipping method names can stop matching your pickup point configuration on the Thank you page due to a Shopify bug. Add a configuration entry for each translated shipping option name. See Pickup points selection does not appear for details.